Challenge
The client needed their streaming platform solution to be stable and scalable to generate events without system downtime, being able to support a large number of participants with high quality of the video and without impacting the product's ease-of-use for non-IT professionals.
Process
When the team started on the project, the platform required significant manual work to support each new customer and each event, which limited the possibilities. In order to enhance the experience and provide a more scalable streaming platform, the team worked to add new functionality allowing:
Support of concurrent customers and events:
- Simultaneous broadcasts with high-quality video
- Adaptable virtual venue theming
- Rebuilt for scale: chat, Q&A, photobooth, multiple theaters, breakouts
Self-administered through an admin panel
- Easily managed by the people in charge of the event
- Allows change of configurations, enabling functionalities, managing access for attendees
After several months working with the client, the team has built out many areas of the platform and has added value to different aspects, taking ownership of both the Front and Back-End of the platform.
All this process has received the constant support of the client's CTO, Jonathan Fontanez, who helps and guides the project decisions at a code level.
At the same time, we continued to collaborate with the client to perform Quality Assurance (QA) reviews, ensuring attention to the details collectively.
We work on everything that is QA co-built with the client reviewing usage and details.
A solid battle-tested streaming platform that’s scalable enough to host dozens of simultaneous virtual and hybrid events for tens of thousands of attendees, with several video features that elevate the participants’ experience, and event producer controls that are super easy to use even under the stress of high-stakes events.
Results
Today, the stability of the platform makes it possible to successfully hold events for over 10,000 concurrent attendees.
Scott Addison Clay CEO/Founder at Eventuall
Working with Qualabs has been an exceptional experience. Their team of video experts has been instrumental in helping us build and turn our platform into reality. They aren't only dedicated and professional, but also kind,thoughtful, and truly care about the work they do.
Powering top-notch experiences in over 100 countries
It was a project that benefited from the beginning thanks to the contribution of the extended team provided by Qualabs, since its management was extremely holistic:
Technical challenges, where the support of the Tech Manager area was essential.
Challenges in communication and management with the client, where the help of the People Operations Manager was indispensable.
The need to be agile and efficient with delivery, ensuring quality and adding value to our client constantly and quickly, which is why the Delivery Manager had a great impact.
Team
The team working on this project is named Quandalorians, a dedicated video-team composed of a Team Leader and video developers.
They are supported by an extended team of Qualabs that helps them in several areas: Delivery, Technology, Client satisfaction and People care.